Because our products are tailor-made for each customer, we are unable to offer returns or refunds. Also because of the special nature of the product, in order to ensure the safety of each customer, the product sold is not a product problem and will not be returned.

Refund and Cancellation Policy

If you can cancel your custom doll order within 24 hours of placing the order, you will only have to pay a 20% cancellation fee. Production will begin within 1-3 days, so if you cancel within 24 hours, we will provide an 80% refund. After 24 hours, if you cannot cancel, we will deduct the full fee. Please note that we cannot provide a 24-hour cancellation period for stock dolls and sex toys because they are shipped immediately.

Defective Dolls or Incorrect Products

We take product quality very seriously. Each order is carefully inspected, tested and photographed before delivery to ensure the highest standards. We encourage you to carefully check the products in your order before use. Please note that we encourage you to verify your product against your order before use, because we cannot resolve complaints or errors once the product has been used. If you find a problem with the product after receiving it, please contact us as soon as possible.

(Frequently asked pre-sales questions)

1. Are you legal? Are the dolls you sell genuine?

There is no doubt that ALoveDolls.com is a reputable and well-established website. We are a high-quality brand seller and an authorized retailer. We offer authentic sex dolls and adult toys from the most well-known brands. All products offered on the website are of high quality and there is no risk of encountering counterfeit or inferior goods.

2. Why choose ALoveDolls instead of other websites?？

ALoveDolls is known as a trusted online retailer of dolls, having earned a reliable reputation through customer trust and positive feedback. We simplify the shopping experience, especially for custom products, with an emphasis on clarity and ease of understanding. Our commitment extends to providing the most competitive online prices and great value for money. When it comes to delivery and manufacturing, we ensure efficiency without causing unnecessary delays. In addition, we respect your privacy through discreet shipping methods and provide convenience through flexible payment options.

Overall, ALoveDolls excels in terms of reliability, customer-centric approach, competitive pricing, and efficient, supportive service.

3. Can I specify a delivery date for the doll, especially if I want it delivered on a specific day？

Typically, the delivery date of the doll is determined by the estimated shipping time mentioned previously. If you have a specific delivery date request, it is recommended that you contact the courier service directly after receiving the tracking information. Please note that changing the delivery date may result in delivery delays or changes in the delivery location, so customers should plan accordingly.

4. Where is the company headquarters and where does it ship from？

ALoveDolls has multiple overseas warehouses in the United States and Europe to ensure fast and smooth delivery. Our main sex toys warehouse is strategically located in the United States, allowing us to ship quickly, usually only 1-2 business days for non-custom models. We provide free shipping for orders that meet certain criteria and deliver through reliable courier partners such as DHL, FedEx and UPS.

5. Can I track my order without a tracking number？

To track your order you will need the tracking number provided. Once your order is ready to ship you will receive a second confirmation email containing the tracking number. You can use this tracking number to monitor the real-time status of your delivery on our tracking page.

6. If I am out of town, can the delivery of the doll be delayed？

If you need to delay the delivery of your doll because you are away from home, you should contact the courier service directly once you have received the tracking information. They will provide guidance on whether delivery can be delayed and any potential impacts of doing so. Please plan accordingly to avoid any inconvenience.

7. In order to protect privacy, how should the packaging of the doll be handled？

At ALoveDolls, we prioritize your privacy. We ship our products in inconspicuous packaging with discreet labels to ensure your privacy is protected throughout the delivery process. Rest assured, the packaging is designed so discreetly that no one will know what is inside.

8. Can I change or modify my doll order after placing it？

You may modify your doll order within the first 12 hours of placement. For modification requests, please email AIOVEDOLLS.COM. After 12 hours, modifications cannot be made as the manufacturing process begins. We encourage you to review your order carefully before submitting.

9. If I am not satisfied with the doll, can I return it？

Due to the custom nature of our products, we are unable to offer returns or refunds on dolls. Each doll is individually crafted and created just for you. We appreciate your understanding of this. If you experience any discrepancies or damages after receiving your order, please contact us promptly.

（Order Confirmation and Status）

1. Where is my order confirmation？

Once you have placed your order, we will send a confirmation email to the email address provided during checkout. This email contains all the details of your order as well as a unique order number. If you do not receive this email, please check your spam folder or any other filtered folder.

2. How do I know if my order has started？

Orders will start shipping very soon after they are placed. For custom items, once the order is received, the manufacturing process will begin, which may take some time. Generally, it is best to allow 3 weeks for the entire process as our production schedule is already full due to high demand. Rest assured, we are working hard to prepare your order.

3. How do I get updates on my order status？

You can receive updates on the status of your order by logging into your account on our website. For sex toys, shipments are faster and you can expect to receive your order within a few days. For custom sex dolls, please allow up to 3 weeks for manufacturing and shipping. Once shipped, you will receive a tracking number via email so you can monitor the delivery of your order.

4. What is the typical delivery time for an order？

Usual shipping times vary by product and destination:

Sex toys: US - 2 to 4 business days; EU, Canada and other countries - 5 to 14 business days.

Custom dolls: US and Canada - 1 to 3 weeks; other countries - 1 to 4 weeks.

Stock sex dolls: US warehouses - 3 to 7 business days; EU warehouses - 3 to 14 business days.

5. Can you provide an estimated arrival time for my order？

The estimated delivery time for your order varies depending on the product type and the shipping destination. Once your order has been shipped, you will receive a tracking number that you can use to track its progress. If you require more accurate information or have any specific questions, please feel free to contact our customer support with your order details for further assistance.

6. My order has not been shipped yet, why is it delayed？

Shipping delays may be due to the manufacturing process (especially for custom items) or logistical factors. We strive to ship orders as quickly as possible and appreciate your patience. For specific inquiries about your order, please contact our support team.

7. How do I track my order? What if the tracking number doesn't work？

Once your order has been shipped, you will receive a tracking number via email. If the tracking number does not work initially, please allow some time for activation as there may be a slight delay in the carrier's system update. If the problem persists, please feel free to contact our support team for further assistance.

8. Will my order be delivered directly to my apartment?

Yes, your order will be shipped to the address provided during the checkout process. Please be assured that our deliveries are discreet and the contents of your order will remain confidential. The degree of discretion may also depend on the delivery courier service chosen. If you have any special delivery instructions or specific questions regarding discreet handling, please feel free to notify us once you have received the tracking details or contact the courier service directly.

(Order Cancellation and Modification)

1. How to cancel an order if it has not been shipped yet？

You can cancel your custom sex doll order within 24 hours of placing the order by emailing alovedolls.com with your order details. Please note that as the manufacturing process usually begins shortly after the order is placed, a 20% cancellation fee will apply. We are unable to cancel orders after more than 24 hours, especially for stock items that are shipped immediately.

2. Can I cancel the order after 24 hours？

Unfortunately, we are unable to cancel orders after the 24-hour window has passed. This policy ensures that we can maintain the efficiency of our manufacturing processes and meet our commitment to deliver orders in a timely manner.

3. I made a mistake, how do I cancel my order？

If your order is incorrect, please contact our support team at alovedolls.com within 24 hours. Please include your order number, email, and name so that we can assist you promptly. After this period, the order may have entered the manufacturing process and may not be canceled.

4. Can I change my order after placing it？

If you need to modify your order, please notify us within 12 hours of placing the order. Modifications made after this period will incur a fee of $79.00. After 12 hours, we cannot guarantee changes due to the start of the manufacturing process. Please email alovedolls.com with your modification request.

5. What should I do if I find that my order is wrong？

If you discover that your order is in error, please contact us immediately to cancel it before it is shipped. You can email us with your order details at ARVACY@alovedolls.com. If the order has already been shipped, please refer to our Return Policy for information on how to proceed with the return.

（Returns, Refunds, Order Changes and Order Questions）

1. How do I edit my order?

If you need to modify your order or correct your selections, please contact ARVACY@alovedolls.com within 24 hours of placing your order (before production begins). We will attempt to make changes after this period, as appropriate. Please review your selections carefully before ordering. NOTE: There is a $79 modification fee. Changes are not accepted for stock dolls and sex toys.

2. Do you provide refund and return services？

Because our products are custom made for each customer, we are unable to offer returns or refunds. 

3. How can I cancel my order?

You can cancel your custom doll order within 24 hours of placing the order and will be charged a 20% cancellation fee. Production will begin within 1-3 days, so if cancelled within 24 hours, we will provide an 80% refund. After 24 hours, cancellations are no longer possible. Please note that we are unable to offer a 24 hour cancellation period for stock dolls and sex toys as they are shipped immediately.

4. My product was damaged during transportation. What should I do？

We take product quality very seriously. Each order is carefully inspected, tested and photographed prior to delivery to ensure the highest standards. We encourage you to carefully inspect the products in your order prior to use. Please note that we encourage you to verify your product against your order prior to use as we are unable to address complaints or errors once the product has been used.

5. Why is there no matching clothing for the product？

Please note that the doll is not delivered with the clothes shown in the photos. We also offer you the opportunity to customize details such as skin color, hair color, eye color, etc. when ordering.

6. There is a missing item in my order, what should I do？

If items are missing from your order, we may have shipped them separately, which can happen when items come from different warehouses. Check your shipping confirmation email titled "Your order is on the way" to see if your order will arrive in batches. If you have confirmation that your order should be fulfilled, but items are still missing, please check your email (including spam folders) for any notifications about out-of-stock items. If you do not receive such notifications and your order did not arrive separately, please contact us so that we can help you further.

7. Will all items be packed in one package？

Sometimes we may need to fulfil your order using products from different warehouses, resulting in multiple deliveries. In this case we will notify you by email. If you think something is missing from your order and you have not been notified, please contact our support team and we will resolve the issue immediately.

8. My package is missing？

If your package is lost or you experience any issues, please contact our customer service team at ARVACY@alovedolls.com for assistance.

(Pricing and Discounts)

1. Why are sex dolls generally expensive？

Sex dolls are known for their higher prices due to a number of factors. The customizability of each original doll, the inclusion of a metal skeleton for flexibility and poseability, the careful design, precise manufacturing, careful shipping, and the commitment to making them as lifelike as possible all contribute to their cost. Creating lifelike works of art requires time and precision, which is reflected in the pricing.

2. Do you offer discounts or promotions on certain dolls？

Yes, we often offer discounts and promotions on specific dolls. You can find all the latest offers and deals on our website. We strive to offer competitive prices and the best offers compared to our competitors.

3. Are there any special offers or discounts for stock dolls?

For the latest special offers and discounts on stock dolls please visit our website. We frequently run promotions on stock items so you may find great deals there.

4. Can I negotiate the price or arrange a payment plan？

We strive to offer competitive pricing and price negotiation is generally not possible. However, we understand that customers may have different needs and we do offer payment plans to make your purchase more manageable. Please contact our support team at ARVACY@alovedolls.com with payment plan inquiries.

5. Can I enjoy a discount when I buy a doll for the first time？

While we don't have specific discounts specifically for first time buyers, we do offer a variety of promotions and discounts on our website. You can find the latest deals on the website. We also offer free gifts with our dolls, which can be a great savings.

(Shipping)

1. Is your transportation careful?

Of course! We ship all orders in unobtrusive plain brown boxes or simple envelopes to ensure that the only person excited about your delivery is you.

2. How do I track my order?

We will send you shipping updates via email and text message.

3.Which countries do you ship to?

At ALoveDolls, we are proud to offer worldwide delivery. Our services span across all continents and a wide range of countries to ensure that our customers, no matter where they are in the world, can enjoy our products.

4. What countries do you ship to?

We provide services to many countries around the world, including: North America (United States, Canada), Europe (United Kingdom, Norway, Germany, Sweden, France, Italy, Spain, Netherlands, etc.), Asia Pacific (Australia, New Zealand, Japan, etc.)

5. Do you offer free shipping?

Yes, we offer free worldwide shipping on orders over $79.

6. Do you have any customs fees?

USA: For your convenience, customs and taxes are handled by us.

International: For shipments to the United States and most shipping countries, we cover duties and taxes. If duties are required in your area, you are responsible for paying them to the appropriate authorities. The applicability and amount of duties depend on the specific regulations of your country.

7. How long does it take to make my custom doll?

Once we receive your order, we will begin crafting your doll, a process that usually takes about 7-15 days. Please note that you will not receive shipping updates during the manufacturing process. Once the doll is ready, we will provide you with shipping details and a tracking number so you can track the delivery on our website. Shipping is expected to take 5-10 days, depending on your location. For added convenience, we recommend enabling SMS notifications to receive updates during checkout.

8. How to get the doll quickly?

Choose a doll in stock for faster delivery. Ships within 2-7 days from order date.

9. What about toys and other products？

All orders will be shipped the same day or the next day. Delivery time to the US and Canada is 1-3 days. Other countries +5 days.

10. I have problems when placing an order?

If you are having difficulty placing an order, it may be due to a temporary issue or limitation. Contact our support team at ARVACY@alovedolls.com for assistance and we will help ensure your order is successfully placed.

11. If I order multiple items, including custom dolls, will they be delivered together?

Since our sex dolls and sex toys are shipped from different warehouses located on different continents, your items may arrive separately. Sex toys shipped from our US warehouse usually arrive within a few days, while custom dolls may take longer. Rest assured that you can put all of your items into one order and we will handle the logistics to get your items to you as efficiently as possible.

（Payment Methods）

1. What payment methods do you accept？

We accept the following payment methods: Paypal UnionPay

2. Why can’t I complete my purchase?

Here are some common payment errors:

Daily purchase limit: Your bank card may have a daily spending limit, which may cause the purchase to fail. If you suspect this limit is the problem, contact your bank.

Bank decline due to location: If your shipping address does not match your bank address, your card provider may decline the transaction.

Insufficient funds: Make sure you have enough funds on your bank card.

Bank's fraud rules: Sometimes, a transaction may be blocked if the bank's fraud prevention rules detect suspicious activity. In this case, contact your bank for assistance.

3. Can I split the payment among multiple credit cards？

We currently do not support splitting payments across multiple credit cards.

4. How do I apply discounts or free extras to my order?

Discounts can be applied during the checkout process or directly in the shopping cart. Please make sure to enter any coupon codes you have before completing your purchase. As for the free extras, they are automatically included in your order as promised. If you encounter any problems or have questions about the application of discounts or free extras, our customer support team is ready to help you. Please contact us at ARVACY@alovedolls.com for prompt assistance.

5. I have problems using PayPal as a payment method. What should I do？

If you are experiencing issues with your PayPal payment method, please make sure that your PayPal account is in good standing and has sufficient funds. If the issue persists, please contact Paypal's support team for further assistance.

I received an error message that reads "There was a problem processing your payment. Please try again or use a different payment method."

If you are experiencing the "There was a problem processing your payment. Please try again or use a different payment method" message, please double-check your payment details and make sure that the payment method you selected is valid. If the issue persists, please feel free to contact our support team for assistance.

6. How to ensure payment security and what payment acquiring system to use？

Your payment security is our top priority. We utilize a secure acquiring system to process card payments, ensuring your financial information is safe and protected during the transaction.

（Sex Dolls）

1. Can the doll change its posture?

You can enjoy almost all sex positions with a sex doll. Missionary, doggy style, with her on top, sitting or standing.

2. What are the differences in gender and posture between silicone dolls and TPE dolls?

Sex and Positions: Silicone Dolls vs TPE Dolls

One notable difference between silicone and TPE dolls is how they feel during intimacy. Silicone doll inserts are generally tighter and firmer than TPE dolls, which can be a problem for those with larger penis sizes. TPE sex dolls outperform their silicone counterparts in terms of flexibility and positioning. TPE dolls are more flexible and are able to extend their legs so that their thighs touch their abdomen. If you want a sex doll with a full range of motion and a variety of positions, we highly recommend TPE dolls.

3. What is a sex doll?

Definition of Sex Dolls: Sex dolls, commonly referred to as love dolls, are a special form of sex toy designed to mimic a human sexual partner. Its main purpose is to help people masturbate and provide a more realistic experience. The design of a sex doll can vary. It may contain a full-body replica with a face, or it can be segmented to include only the head, pelvis, or other body parts. Crucially, these dolls are equipped with anatomical features such as vaginas, anuses, mouths, and penises to enhance sexual stimulation. Advanced versions even come with vibrating parts, or are designed with removable or interchangeable components for different experiences.

Evolution of Sex Dolls: New Age Dolls Initially, sex dolls were mainly manufactured using tin-cured silicone. However, as technology advanced, platinum-cured silicone became a better alternative. This material has higher durability, is less susceptible to wear and tear, and is less prone to compression marks. This material, used primarily by Chinese manufacturers, can create realistic dolls at a fraction of the cost of their silicone counterparts.

4. Is it safe to have sex with a doll?

Sex with a sex doll is 100% safe. Our design confines the vaginal canal walls within safe limits for all internal anatomical structures. There are no wires or sharp parts inside the doll.

5. How to take care of the doll? Clean and maintain your sex doll？

The most common question we receive is "How do I clean my sex doll after use?". Proper care of your sex doll will extend its life for many years, ensuring she remains fresh, clean and attractive. Cleaning a sex doll after use is very simple with the right tools. This article focuses on how to clean the vaginal, anal and oral areas of a sex doll.

6. What are the recommended cleaning tools?

(1) Vaginal douche

A vaginal douche, also known as a douche or enema bulb, is ideal for cleaning your doll after use. Fill it with soap and water and use it to rinse and clean your doll's vagina. For best results, clean it immediately after use. Start with cold water, then switch to warm water and soap to disinfect.

(2) Loofah stick

For enhanced cleaning results, we recommend a loofah stick. This tool allows you to gently scrub the inside of your doll's vagina, anus, and mouth. After rinsing with a vaginal douche filled with soap and water, use the loofah on the stick to scrub the inside, then rinse and rinse again.

(3) Handheld showerhead

For those who like to bathe with their doll, a detachable handheld showerhead is a good choice. It makes it easy to position the water flow to clean the doll after use. For a quick rinse, a high pressure setting is recommended.

(4) Spray bottle

For those on a budget, any water bottle with a nozzle can be used as a makeshift vaginal douche. Follow the same steps as for the vaginal douche above.

（Doll use and care）

1. Nursing skills.

Do not leave bras or clothing with bones or underwires on the doll for long periods of time. Avoid leaving the doll in highly stretched positions for long periods of time. Although the TPE material is impressively elastic, excessive stretching over a long period of time can cause deformation.

2. Doll care and maintenance.

Please use only water-based lubricants.

To clean, soak a sponge or towel in warm water and gently wipe the surface of the doll. Avoid using strong chemicals and choose mild detergents or soaps. After cleaning, apply shower gel or talcum powder.

If there are scratches, punctures or cuts on the surface of the doll, use TPE glue to seal. Wait about 30 minutes for the glue to cure.

For creases and wrinkles, apply a warm, wet towel to the affected area.

Do not expose the doll to sunlight for a long time, as this will age the TPE material and shorten its lifespan.

3. Specific cleaning issues.

(1) Dust, Dirt, and Standard Cleaning

Use a sponge or towel soaked in warm water to gently wipe the surface of the doll. Avoid rubbing hard and using corrosive cleaners. After cleaning, apply body wash or talcum powder. Clean at least once a month.

(2) Scratches, Punctures, or Cuts

Seal with TPE glue and ensure that the surface is not subjected to tension or pressure during the curing process. Wait about 30 minutes for the glue to cure.

(3) Creases and Wrinkles

Apply a warm, wet towel to the affected area. Prolonged exposure to sunlight will age the TPE and shorten its service life.

4. How should I clean and maintain my sex toys?

Clean your sex toys before and after each use with mild soap and warm water or a specialized toy cleaner. Store them in a cool, dry place and follow the manufacturer's care instructions.

5. What does sex and vagina feel like with a sex doll?

 ALoveDolls The Real Experience of Using Sex Dolls At ALoveDolls we pride ourselves on providing quality sex dolls that provide a realistic, immersive experience. Thousands of satisfied customers have shared their positive reviews, proving the unparalleled realism and pleasure our dolls provide.

6. What does it feel like to be intimate with a sex doll from ALoveDolls?

Getting intimate with our dolls is an experience that is often described as being very close to the real thing. Here is a breakdown:

Vaginal Experience: Our dolls are designed to provide a sensation that is both pleasurable and realistic. The internal structure and texture are carefully crafted to mimic the real feel, ensuring a satisfying experience every time.

Anal Experience: If you are seeking a tighter sensation, our doll's anal cavity is exactly what you are looking for. While tighter than the vaginal opening, it retains the natural feeling that many users praise in their reviews.

Oral Experience: Our doll's oral cavity is designed with flexibility in mind. It can stretch as much as you want, providing a realistic and pleasurable experience that reflects real life.

If you are looking for a sex doll that does not compromise on realism and quality, ALoveDolls is the choice of thousands. Come experience it for yourself!

7. How to choose a doll?

Whenever you are considering a purchase, always remember the golden rule: read the reviews. The most reputable sex doll sites will proudly display their reviews. If a site hides their reviews, you might question their credibility.

At ALoveDolls, we believe in transparency. That's why we display reviews on our site. Whether you buy from us or somewhere else, always check out the silicone sex doll reviews before making a decision.

8. Find the right supplier

We're glad you're considering ALoveDolls! However, we understand you may also be exploring other suppliers. The market is vast and not all suppliers maintain high standards. To choose the right product, dig into their reviews and evaluate the quality of the product.

While the best suppliers invest in research and quality materials, some companies may use cheaper materials and sell inferior products to unsuspecting customers. This emphasizes the importance of reading every review to help you discern the authentic from the imitations.

After thorough research, we're confident you'll find Joy Love Dolls to be your top choice. We're proud of our extensive selection, excellent customer service, and honest product reviews.

Finding the Perfect Sex Doll (Mini Guide)

As you explore our product range, take the time to read sex doll reviews to learn what makes each product unique and satisfying. If you're wondering what differentiates the top sex dolls from the rest, here's a handy guide to help you make your selection.

1. Budget

Consider how much you are willing to invest. Typically, high-quality sex dolls start at around $800. For reference, one specific WM doll review mentioned that customers found the $1,200 they spent to be totally worth it, which suggests you may be getting a great value product that even exceeds the $800 range.

2. Physical properties

Choose a doll that matches your ideal fantasy. Whether you prefer black hair or blue eyes, make sure your choice matches your preferences. Browse through each realistic sex doll review to determine its authenticity and similarity to your desires.

3. Materials

Options range from rubber, fabric, thermoplastic elastomer (TPE), to silicone. The choice of material can greatly affect how lifelike the doll is. If you're after a realistic feel, TPE or silicone may be your best choice. Not sure about the material? Dig into each silicone sex doll review to gain insights.

4. Body Details

From bust to waist, you can choose freely. Please consider the body details when purchasing or customizing the doll to ensure it meets your preferences.

5. Bone structure

The internal structure of the doll is also important. Some dolls have a solid skeleton for standing, while others have a flexible frame for mobility and realism. Choose based on the features you need.

6. Benefits of buying a sex doll

As you browse ALoveDolls reviews, you'll notice some recurring benefits:

Satisfying sexual experience: Sex dolls provide a platform to fulfill your fantasies. For those with a partner, it's an opportunity to try out new techniques and positions, ensuring both comfort and pleasure in a real-life scenario.

Realistic experience: Many reviews highlight the lifelike feel of our dolls. High-quality materials like silicone ensure a soft, lifelike touch.

(Specific product enquiry)

1. I received my order, but an item is missing; what should I do?

If you discover that an item is missing from your order, please contact us immediately at ARVACY@alovedolls.com. We will investigate the issue and ensure the missing part is sent to you as soon as possible. Your satisfaction is our primary concern.

2. The product I received does not match my order; how can this be resolved?

We strive for accuracy on every order, but in the unlikely event that a discrepancy occurs, please do not use the product and contact us at *ARVACY@alovedolls.com. We will work hard to resolve the issue, either by sending the correct item or arranging appropriate compensation.

(Sex Doll Specifications)

1. What specifications of the dolls in the photos can you provide?

For detailed specifications of the doll in the photo, please refer to the specific product listing. Each doll has its own set of specifications, including height, weight, material (TPE or silicone), body dimensions, and other characteristics. Specifications may vary depending on the brand and model of the doll.

2. Are these dolls available in different body shapes?

Yes, many dolls offer options for different body types. These options may include variations in height, body shape, breast size, and other physical features. You can find information about available body size options in the product description for each doll model.

3. How to confirm the details of the doll I ordered?

To confirm the details of the doll you ordered, you should review your order confirmation and the product listing for your specific doll model. Carefully review the product specifications, including body size, material, and any other features you selected during the ordering process. If you have any questions or need further clarification, you can contact customer support for assistance.

4. What are the bust, hip and waist measurements for a specific doll model?

Bust, hip, and waist measurements may vary for a particular doll model. To obtain these measurements, you should refer to the product listing for the doll you are interested in. Measurements are usually given in inches or centimeters and are specific to each doll model.

5. Does the silicone head have a movable mouth or facial expressions?

The doll's silicone head may have a movable mouth or facial expressions, depending on the design and features of the specific head. Some silicone head designs allow for limited facial expressions, while others may have more advanced articulation. The availability of movable features varies between doll models and brands.

6. Can you provide information about the nipple and labia color of some of the dolls?

Information about the nipple and labia color of a particular doll can usually be found in the product description. Dolls often come with customizable nipple and labia color options to suit personal preferences. You can select the color you want when placing your order.

(Sex Doll Features and Customization)

1. What is the difference between sex robots and sex dolls?

Sex dolls and sex robots function very differently. Sex dolls are solid, life-size, anatomically accurate dolls designed for sexual pleasure. They do not have advanced robotics or artificial intelligence. On the other hand, sex robots use advanced technologies such as artificial intelligence and robotics to simulate human interaction and can perform a variety of functions beyond physical intimacy.

2. Can I customize the doll's appearance, including hair, makeup, and tattoos?

Yes, you can customize the look of your doll to your liking. We offer a variety of options, including choices for hairstyles, makeup, tattoos, and more. You can create a doll that matches your desired look by choosing from our customization options.

3.Are there dolls with a variety of breast sizes (including smaller breasts)?

Of course, we offer a wide range of breast size options, including smaller sizes, to suit different preferences. When customizing your doll, you can choose the breast size that best suits your needs.

4. Can I add or modify features such as pubic or armpit hair on the doll?

Yes, you have the flexibility to add or modify features such as pubic or underarm hair on your doll during the customization process. Our customization options allow you to create a doll with the exact details you desire.

5. Do these dolls have removable parts, such as wigs and eyes?

Many of our dolls come with removable parts, such as wigs and eyes. While they are usually supplied as complete packages, you can customise these features to your liking. We offer a range of options for different aspects of the doll's appearance.

6. Can you explain the moaning function available on some dolls?

The moaning feature available on some dolls provides a basic moaning sound effect during use. This feature is designed to enhance the sensual experience and increase the realism of intimate contact with the doll. It is worth noting that the moaning feature is designed for intense sexual experiences and can be customized to your preferences.

7. How can I add something extra or make her look different?

To customize the look of your doll, you can choose from a variety of options during the ordering process. These options include choosing a different head, wig, makeup style, eye color, and more. Simply review the available options and make the selection that matches your preferences.

8. How to customize the vagina?

Our dolls come with a standard vagina customization as shown in the pictures. You cannot further customize the vagina beyond what is shown in the product pictures.

(Sex Doll Materials and Durability)

1. Which material is better for a durable sex doll, TPE or silicone?

TPE (thermoplastic elastomer) and silicone are both durable materials used for sex dolls. Choosing between them usually comes down to personal preference. TPE offers a soft, lifelike feel, while silicone offers a smoother texture. Both materials are designed for long-term use and are very durable. Sex dolls made of silicone are more detailed and lifelike, but not as soft as TPE.

2. How durable are the doll’s joints and movements?

The joints and movements of our dolls are carefully designed for durability and flexibility. They are designed to withstand regular use and provide a wide range of motion, allowing for a variety of positions and realistic experiences.

3. Are the joints stiff or easy to move to accommodate different positions?

The joints of our sex dolls are carefully designed to allow for easy movement. They are designed to be flexible enough to accommodate different positions while remaining sturdy and durable. You will find that our dolls offer a realistic range of motion.

4. Are you worried about the TPE material tearing during use?

While TPE is a durable material, care must be taken during use to avoid any potential tears. Avoid sharp objects or excessive force that could damage the TPE. With proper care and maintenance, TPE dolls can provide long-lasting enjoyment.

5. Is it safe to use lubricants or perform oral sex on a TPE doll?

It is safe to use water-based lubricants on TPE dolls as it helps enhance the experience and prolongs the life of the material. It is generally safe to perform oral sex on a TPE doll, but it is vital to maintain hygiene and clean the doll thoroughly after use.

6. Does the doll have a specific taste or smell associated with the material?

Our dolls are designed to be odorless and tasteless, with an emphasis on providing a realistic experience. The materials used generally do not have strong odors or tastes. Regular cleaning and maintenance help ensure the dolls remain fresh and odor-free.

7. Are there sex dolls with transgender features available?

At this time, we do not offer sex dolls with transgender features as a standard product. However, our dolls are highly customizable and you can choose from a variety of body and head combinations to create a doll that matches your preferences and desires.

8. Can I buy dolls with different body and head combinations?

Yes, you have the flexibility to choose from a variety of body and head combinations to create a custom sex doll that suits your preferences. Our customization options include different body types, skin tones, hairstyles, and more, allowing you to design a doll that meets your specific needs.

9. Do you have dolls with permanently fixed penises?

The penis shown in the pictures is included in the price of the doll. In addition, you have the option to purchase additional penises separately to find the one that best suits your preferences.

(Sex toys)

1. The product doesn’t suit me, can I change it?

Due to the private nature of our products, we do not currently offer exchanges, returns or refunds.

2. Can I use sex toys with my partner?

Absolutely! Many sex toys are designed for couples to use and can enhance intimacy and pleasure for both partners.

3. Do sex toys need lubrication?

Yes, using a water-based or silicone-based lubricant can enhance comfort and reduce friction during use. Be sure to choose a lubricant that is compatible with the materials of your toy.

4. What is the difference between water-based lubricants and silicone-based lubricants for sex toys?

Water-based lubricants are safe for all toys, while silicone-based lubricants may not be compatible with silicone toys. Always check the label.

5. Can I travel with sex toys?

Most sex toys are suitable for travel, but it is best to check the local laws and regulations at your destination. Keep your toys in a concealed bag or box.

6. How do I choose a sex toy that’s right for me?

Consider your preferences, desired sensations, and experience level. Start with toys that are suitable for beginners and explore from there.

7. Are there sex toys suitable for people with disabilities?

Yes, there are some adaptable and easy-to-use sex toys designed to meet a variety of needs and mobility challenges.

(Sex Toy Types)

1. What are the different types of sex toys?

There are many types of sex toys, including vibrators, dildos, anal toys, bondage devices, masturbators, and more, each designed to provide a different sensation.

2. Are there sex toys designed specifically for couples?

Yes, couples can enjoy toys like couples vibrators, remote-controlled toys, and strap-ons to share pleasure.

3. What should I consider when choosing a vibrator?

Consider factors like size, material, vibration pattern, and power source (battery-powered or rechargeable) to find the vibrator that’s right for you.

4. Are there sex toys suitable for beginners?

Yes, many toys are suitable for beginners, such as small vibrators, simple dildos, and basic anal toys. Start with what feels comfortable.

5. Can you recommend a sex toy that is discreet and suitable for travel?

Bullet vibrators and mini toys are low profile and perfect for travel. They can easily fit in a purse or luggage.

6. Are there sex toys designed for specific erogenous zones?

Yes, there are toys that are tailored to target specific areas, such as the clitoris, G-spot, or prostate, and can enhance pleasure in those areas.

7. How to choose a dildo of the right size and shape?

Consider your comfort level and desired feel. Start with a size and shape that matches your preferences, then gradually explore more options.

Welcome to ALOVEDOLLS (hereinafter referred to as the "Website"). By accessing or using this Website, you indicate that you have read, understood and agree to be bound by the following terms and conditions. Please be sure to read this agreement carefully, and if you do not agree to these terms, do not use our services.

Effective Date: March 28, 2022

Article 1 - Website Terms of Use

1. Eligibility Restrictions

This Website is intended for use by individuals who are 18 years of age or older and have full civil capacity. Persons under the age of 18 may not access or use this Website or purchase products.

2. Lawful Use

You may not use this Website for any unlawful purpose, including but not limited to violating applicable national or international laws and regulations.

Article 2 - Registration and Account Information

1. Accuracy and Security

The information you submit when creating an account must be true, accurate and complete. You are responsible for ensuring the security of your account information and are responsible for all activities conducted through your account.

2. Account Changes and Deletions

We reserve the right to suspend or terminate an account if we find that the account information is inaccurate or fraudulent.

Article 3 - Product Information and Purchase Policy

1. Product Description

We strive to ensure the accuracy of product descriptions and images, but cannot guarantee that the description is exactly the same as the actual product. Colors, sizes, etc. may vary slightly due to differences in monitors or materials.

2. Inventory and Prices

The inventory and prices of all products are subject to actual conditions. We reserve the right to change prices at any time without prior notice.

3. Order Acceptance

We reserve the right to reject any order, including but not limited to the following: incomplete order information, unsuccessful payment, suspected fraud or illegal orders.

Article 4 - Payment and Taxes

1. Payment Methods

We support a variety of payment methods, including credit cards, PayPal and other secure payment channels. You must ensure that the payment information provided is valid and has sufficient balance.

2. Taxes

All prices do not include taxes (if applicable). Depending on your shipping address, additional sales tax or VAT may be charged.

Article 5 - Shipping and Delivery

1. Shipping Areas

We offer worldwide shipping, but some countries or regions may be restricted.

2. Delivery time

Delivery time varies depending on the destination and mode of transportation, usually 7-21 working days. We are not responsible for delivery delays caused by third-party logistics delays.

3. Transportation insurance

Users can choose to purchase transportation insurance to reduce the risk of loss or damage during transportation.

Article 6 - Return and Refund Policy

1. Range of returnable products

To ensure hygiene and safety, all products are custom-made and no returns are accepted unless the product has serious defects.

2. Return conditions

If you apply for a return due to quality issues, you must contact us within 14 days after receiving the product and provide detailed photos or videos to prove the problem. After verification, we will arrange repairs, replacements or refunds.

3. Refund processing

Eligible refunds will be processed within 14 working days after verification and refunded to the original payment account.

Article 7 - User Code of Conduct

1. Prohibited Uses

You may not use this website for any of the following purposes:

1. Any violation of any applicable law or regulation;
2. Any collection or tracking of personal information of others;
3. Any upload of content containing viruses, malicious code or any other content that may damage the functionality of this website;
4. Any activity that harasses, abuses, threatens, defames or infringes upon the legal rights of others.

Article 8 - User Comments, Feedback and Other Opinions

1. User Submissions

Comments, feedback or other opinions posted by users on this website must be true, legal and not infringe upon the rights of third parties.

2. Comment Management

We have the right but no obligation to review, modify or delete comments, especially those that contain false information, bad language, spam or inappropriate content.

3. Right of Use

Any comments or suggestions submitted by you may be used by us to improve our products or services without compensation.

Article 9 - Errors, Inaccuracies and Omissions

1. Accuracy of Information

This website may contain errors, inaccuracies or omissions (including but not limited to product descriptions, prices, inventory, promotions). We reserve the right to correct any errors, inaccuracies or omissions without prior notice.

2. Obligation to Update

The information on this website is for reference only and may not be updated in real time. We are under no obligation to continuously update the information on the website.

Article 10 - Privacy Policy

1. Information Collection and Use

We collect your personal information (such as name, address, payment information) for order processing, account management and service improvement. Your data will be strictly confidential and will not be disclosed to third parties without authorization.

2. Data Security

We take reasonable technical measures to protect your personal information, but cannot guarantee that the information is completely immune to attacks during transmission over the Internet.

Article 11 - Disclaimer

1. Current Status of Service

This website and its content are provided on an "as is" and "as available" basis. We make no express or implied warranties of continuity, accuracy or suitability of the service.

2. Limitation of Liability

To the extent permitted by law, we are not responsible for any direct or indirect losses resulting from the use of this website or products, including but not limited to loss of income, loss of data or business loss.

Article 12 - Modification of Terms

We reserve the right to modify or replace these Terms of Service at any time. The new terms will be posted on this page and will be effective immediately. Your continued use of the Site will be deemed your agreement to the latest terms.

Article 13 - Applicable Law and Dispute Resolution

These Terms of Service shall be governed by the laws of Finland, and any disputes arising out of the use of the Site or Services shall be submitted to the courts of Finland for resolution. If any provision of these Terms of Service is determined to be unlawful, invalid or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Services, such determination shall not affect the validity and enforceability of any other remaining provisions.

Contact Us

If you have any questions about the Terms of Service or products, please contact us at:

• Email: arvacy@alovedolls.com
• Business Hours: Weekdays 9:00-17:00 (GMT+2)

How does the money back guarantee work?

You must immediately inspect your doll from head to toe upon receiving it. Do not use the doll before inspection. We recommend that you take photos of the outside of the box and the doll when unboxing.

If you find any problems or damage to your doll, please report it to us immediately by contacting ARVACY@ALOVEDOLLS.COM.

When reporting a problem, please describe the specific problem in as much detail as possible. Please attach clear photos or videos.

What do we guarantee?

Authenticity Guarantee

All dolls on ALOVEDOLLS.com are 100% authentic. We have our own brand dolls ARVACY. We are also the official sex doll supplier/distributor of several well-known manufacturers, and we are authorized to import sex dolls worldwide.

Brand New and Perfect Condition Guarantee

All sex dolls will be in brand new and original condition, in working condition, and exactly as described/shown on the website.

Quality Control

We have established a strict quality control system, and each doll is thoroughly inspected and tested before leaving our studio, and is shipped in a strong privacy protection packaging and guaranteed logistics. We will conduct a quality check on your doll before shipping. Therefore, it is unlikely that your doll will have any damage or defects.

100% Satisfaction

With 5-star rated first-class service and industry-leading retailer of more than 40 doll brands, ALOVEDOLLS is always the store to buy quality sex dolls in the United States.

• Wrong Doll: When you receive your doll and find it looks completely different from the factory pictures or website, just show us the unboxing video (including the whole body, head, shipping label and outer box). We will report and inspect it to the factory and shipping company and arrange a new replacement for you.
• Damaged Doll:If the doll is seriously damaged, you should file a claim with the carrier when you receive the package. We will arrange to replace a new doll according to the degree of damage. For minor damage, we will provide all the necessary tools to help you repair the item.
• Package Lost:If the tracking number shows that your package has been delivered but you have not received anything, please call UPS/FedEx and file a claim as soon as possible. Just in case, we have added Adult Signature Service for most packages (there may be exceptions).

What is not covered by the Money Back Guarantee?

Minor Defects

Minor defects are not considered damage and are not covered by our Money Back Guarantee. Minor imperfections include skin blemishes, scratches, marks, dents, depressions, micro cuts, slight changes in the surface of the skin, loose or missing fingernails/toenails, loose or missing eyelashes, minor differences and inconsistencies in facial makeup and/or body makeup. These imperfections can be repaired based on ALOVEDOLLS's advice.

• Finger and Toenails –The nails on the doll may become loose during shipping or after you receive the package as we only use light glue to ensure buyers can remove the nails. If a nail falls off, simply use our eyelash and nail glue to glue it back on.
• Eyelashes fall off –A protective eye shield (sponge-like) is attached to the doll's face to protect her eyes. Even if the eyelashes fall off, you can reattach them yourself with our eyelash and nail glue.
• Makeup –Each doll is handmade and includes semi-permanent makeup. Therefore, each doll will have minor differences and be slightly different. You will receive photos of the doll before it is shipped from the studio. If the makeup effect is significantly different from what you expected, we will note this and correct it before the doll leaves the studio. We trust that customers will point out any issues when reviewing the emailed photos.
• User Damage –If any damage is deemed to be caused by improper handling or negligence by the customer, the doll will not be covered under warranty. This includes over-extension of the limbs and tears caused by improper handling. We reserve the right to inspect the doll and assess the source of the damage based on all the information provided. The final decision will be made by ALOVEDOLLS at its sole discretion.
• Custom Dolls –If you have any special requests or have custom requests (including changing skin color/nipple size/vagina color, etc.), your doll will be considered a custom doll, made just for you. If you are not satisfied with your sex doll, we are happy to discuss returns and refunds, but we cannot guarantee an automatic full refund unless the doll is truly defective or not as described/ordered. Your case will be considered individually.
•  
• Minor skin blemishes and minor changes to the skin surface caused by the manufacturing process (such as injection sites and mold seam lines, scars on the top of the silicone head, etc.) are not considered defects and are not covered by our refund guarantee.
• Minor damage caused by the courier/shipping company is easily repaired, such as minor abrasions on the skin, neck bending, etc. ALOVEDOLLS can provide assistance and repair tools. Customers should make reasonable repair attempts based on ALOVEDOLLS's advice.

Handmade

All sex dolls here are handmade. Therefore, each doll is slightly different, so there will be slight differences. You will receive a photo of the doll before it is shipped from the factory. If the details are significantly different from your expectations, we will correct them according to your requirements before the doll leaves the workshop. Please make sure our email ARVACY@ALOVEDOLLS.COM is not blocked so that our email information can be received in time.

• The doll's facial makeup, areola color, vagina color, etc. will have slight differences due to different screen displays or hand-made makeup, etc., which is allowed. We have tried our best to restore the photographer's makeup in the photo. But it is not guaranteed to match 100%.
• Please allow a slight difference of 1-3 cm due to manual measurement.

Heating and moaning

Some manufacturers do not provide this service. Therefore, we recommend that you purchase a heating blanket instead of the heating option. Please make sure that the heating and moaning options are working properly when you receive your doll. We do not provide this service if you disconnect during use.

User Damage

User Damage

All dolls are quality checked before we ship them. Please be careful when handling your doll. Once a damage report is submitted, if any damage is deemed to be caused by customer mishandling or negligence, the doll will not be covered under warranty. This includes over-extension of limbs, broken bones, and open tears. We reserve the right to review the doll and assess the source of the damage based on all the information provided. The final decision is at the sole discretion of ALOVEDOLLS.

Used Dolls

Sex dolls are extremely personal products. Any doll that has been used is not eligible for warranty. However, we will do our best to provide you with suggestions for repairs.

At alovedolls.com, your privacy is very important to us. This policy explains how alovedolls collects, uses, discloses, and retains your information. We may change or add to this privacy policy, so we encourage you to regularly review this privacy policy and check for updates when providing us with other personal information.

This privacy policy determines:

• Why does alovedoll collect your personal information;
• How do you handle the information collected from me when I purchase a product?
• Why do we need your email address;
• How are cookies and other technologies?
• How do you ensure the security of my credit card information;

• How do you keep my information confidential on my credit card statement and shipping box;

Why does alovedoll collect your personal information?

We collect your information in order to provide you with an attractive, secure, convenient, and personalized online shopping experience, as well as for other purposes specified in this privacy policy. We may retain certain personal information to enhance the personalization of your subsequent visits. We also collect your information online to comply with our legal and contractual obligations and facilitate transactions. We also collect personal information to prevent, deter, and investigate online criminal activities and other inappropriate behavior. We may collect your personal information for promotional purposes.

How would you handle the information collected from me when I purchase a product?

All sales information is kept confidential and used only for the reporting purposes of alovedoll. We will not sell or distribute this information to third parties in any form.

Authenticated access data collected through Google signals and associated with Google user accounts may be shared with Google for analysis purposes.

Why do I need my email address?

Your email address is only used for direct and effective communication with you. It will be used to notify you that your order has been processed, your product has been shipped, and updates to our product line or website. You can permanently delete yourself from the email list at any time; Just contact us. To request the deletion of data, please send an email using the email address and your postal code you requested for deletion for verification. Please note that once this request is made, we will delete all your detailed information from the database and we will not be able to verify any warranty information, so please keep your original receipt.

How are cookies and other technologies?

Cookies are a method used to track customers during the sales process, for statistical and shopping cart purposes. We use this information to help us provide you with a better shopping experience; It will never be shared with any third party. For example, it helps us create a system where you can purchase products with fewer clicks, saving you time.

How do you ensure the security of my credit card information?

We use SSL (Secure Sockets Layer) to encrypt the information you enter. This is the same level of protection that banks and financial institutions use to ensure that your bank account information can be viewed online.

How can you keep my information confidential on my credit card statement and shipping box?

We use regular boxes and ship under our parent company's name, and your credit card statement will also show

The most common question we receive is “How do I clean my sex doll after use?”. Proper care of your sex doll will extend its life for many years, ensuring she stays fresh, clean and attractive. Cleaning a sex doll after use is very simple with the right tools. This article focuses on how to clean the vagina, anus and oral areas of a sex doll.

I. What are the recommended cleaning tools?

(1) Vaginal douche

A vaginal douche, also known as a douche or enema ball, is ideal for cleaning your doll after use. Fill it with soap and water, then use it to douche and clean your doll's vagina. For best results, clean immediately after use. Start with cold water, then switch to warm water and soap to disinfect.

(2) Loofah stick

For enhanced cleaning results, we recommend a loofah stick. This tool allows you to gently scrub the inside of your doll's vagina, anus and oral cavity. After rinsing with a vaginal douche filled with soap and water, scrub the inside with the loofah on the stick, then rinse and rinse again.

(3) Handheld Shower

For those who like to bathe with their doll, a removable handheld shower head is a good choice. It can easily position the water flow to clean the doll after use. For a quick rinse, a high pressure setting is recommended.

(4) Water Spray Bottle

For those on a budget, any water bottle with a nozzle can be used as a makeshift vaginal douche. Follow the same steps as for the vaginal douche above.

Use and Care of the Doll

I. Additional Care Tips

Do not leave bras or clothing with bones or underwires on the doll for long periods of time. Avoid leaving the doll in highly stretched positions for long periods of time. Although the elasticity of TPE material is impressive, excessive stretching for a long time can cause deformation.

II. Doll Care and Maintenance

Please use only water-based lubricants.

When cleaning, soak a sponge or towel in warm water and gently wipe the surface of the doll. Avoid using strong chemicals and choose mild detergents or soaps. After cleaning, apply body wash or talcum powder.

If there are scratches, punctures or cuts on the surface of the doll, seal it with TPE glue. Wait about 30 minutes for the glue to cure.

For creases and wrinkles, apply a warm, wet towel to the affected area.

Do not expose the doll to sunlight for long periods of time, as this will age the TPE material and shorten its lifespan.

III. Specific cleaning issues

(1) Dust, dirt, and standard cleaning

Use a sponge or towel soaked in warm water to gently wipe the surface of the doll. Avoid rubbing hard and using corrosive cleaners. After cleaning, apply body wash or talcum powder. Clean at least once a month.

(2) Scratches, punctures, or cuts

Use TPE glue to seal and ensure that the surface is not subjected to tension or pressure during the curing process. Wait about 30 minutes for the glue to cure.

(3) Creases and wrinkles

Apply a warm, wet towel to the affected area. Prolonged exposure to sunlight will age the TPE and shorten its lifespan.